Rackmaster Returns Policy

You have the legal right to cancel your order within seven working days of receipt of the goods. You may cancel your order by:

(a) sending a notice of cancellation by e-mail, fax or post ensuring that you quote your name, address and customer reference number;

(b) where you have received the goods already, by returning all the goods unopened together with the original invoice within 7 working days from the date you received the goods.

We will then refund you the purchase price of the goods upon inspection.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. Customer will also be charged for any missing accessories or components which were part of the order being returned.

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited from your credit or debit card in relation to your order will be re-credited to that credit or debit card account as soon as possible, and in any event within 28 days of your order, provided that the goods you wish to return are received in the condition that they were in when delivered to you. If you do not return the goods as required, we may charge you a sum not exceeding the trade cost price of the goods.

If a good is returned to us with a fault and our engineers do not find an electronic fault with your product or if the fault is not covered by the manufacturer’s guarantee then you will be charged the full cost of the callout and any associated delivery and repair costs if applicable.

Please be aware for large goods we charge £49.99 for the 1st item and £20 for every other item and a standard charge of £59.99 to repack the goods. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession and damaged products cannot be returned under the guidelines set out by the distance selling directive.

If an order is cancelled before the goods are despatched there are no charges applied and a full refund will be issued. However, if the order is cancelled after despatching then delivery charges will be incurred.

In the event where you receive excess stock, you will be charged for the surplus stock until the product is returned to us.